Is there a way to add Emails afterwards into Hubspot CRM?

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New Contributor

Hi there,

tracking and Logins works so far for us.

Now i was wondering if it´s possible to synchronize older Emails, which were not sent with that BCC trick or in case some of the colleagues forgets to activate the Add-On.

Thanks !

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HubSpot Employee

Hi @tim2! Thanks for your post.

 

Yes, you can forward older emails to the CRM using your forwarding address. Your forwarding address is [your Hub ID]@forward.hubspot.com.

 

You can check out this article for more information: What is the difference between my BCC address and my Forwarding address?

 

Taylor

Customer Support Specialist

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Top Contributor

Hi 

 

If you have a lot of historic email e.g. several years - you can also now do this automatically using Threads.

 

Hope this helps.

 

 

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Regular Contributor

Hi @tim2,

 

You can use APIs for this if you're about to export those emails and store them into a database you could add them to their respective files using the Engagements API.

 

- Chris