I need help figuring out if my CRM is connected to Gmail

lucriasafinance
Member

I have used HubSpot CRM for about 6 months now and I'm changing businesses and was having problems setting up HubSpot CRM with my new business. I created a new HubSpot account and for a while wasnt able to connect with my Gmail, now it says that it's connected but its not. I can fill out a test form on my website that sends a auto reply email to my website visitor and I can reply to the email but it never is logged or tracked in my HubSpot CRM. I don't know what to do from here. I love HubSpot and would love to use the paid version of Sales with my new business but I just can't seem to get it set-up properly. Please help!!!

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3 Replies 3
roisinkirby
HubSpot Product Team

Hey @lucriasafinance please check out the troubleshooting steps in this post and the documenation it links to and let me know if after having troublehsooted you are still seeing an issue.

Post: Why aren't my emails being tracked?

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lucriasafinance
Member

ok, I email myself from outlook to my email address that is setup in HubSpot and nothing is created in my contacts.

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lucriasafinance
Member

i email directly to my hubspot forward email 3959984@forward.hubspot.com and nothing is created in contacts

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