Gmail Sales Extension

bseither
Member

I'm stuck with a Gmail tracking problem and hoping someone can help?

SOLVE

Hi! I'm Bert. I'm new to Hubspot and am stuck. I was sending emails out from my business gmail account and then I noticed in Hubspot it was logging the email, but not showing opens, clicks, etc. like it was last week. When I look at the HubSpot widget in gmail I see the tracking, but not in the CRM itself. There's also some code below my signature that looks messed up. I didn't put it there though. Does anyone have any ideas?

 

hubspot gmail screenshot.png

 

 

 

" src=" https://t.sidekickopen04.com/s3t/o/5/f18dQhb0S7n28cp8-HVRB9G359hl0VW7_jsyP5JR-jdW22J7zH2Q26DBN1DpQ08..." alt="" style="display:none!important" height="1" width="1">

 

Super stuck, so many thanks for even reading this!

 

With Gratitude,

Bert

 

1 Accepted solution
Jnix284
Solution
Recognized Expert | Partner
Recognized Expert | Partner

I'm stuck with a Gmail tracking problem and hoping someone can help?

SOLVE

Hi @bseither  I recommend reinstalling the HubSpot Sales chrome extension. There is definitely something funky going on if it is showing the source code for the 1px image that is used for tracking.

 

You can also try toggling the "log" and "track" options to turn them on and off to see if it will remove the code.


maka Agency

View solution in original post

3 Replies 3
bseither
Member

I'm stuck with a Gmail tracking problem and hoping someone can help?

SOLVE

Hi Jennifer. Thanks for that! I tried that and it was still causing an issue. I think I fixed it though. I tried removing my signature and it worked fine (no code present). I then went back into settings and added back the signature and it's working as it is supposed to (for now at least)! Thank you so much for your help!

 

Bert

Jnix284
Recognized Expert | Partner
Recognized Expert | Partner

I'm stuck with a Gmail tracking problem and hoping someone can help?

SOLVE

Hi @bseither I'm glad you were able to get it all working again!


maka Agency
0 Upvotes
Jnix284
Solution
Recognized Expert | Partner
Recognized Expert | Partner

I'm stuck with a Gmail tracking problem and hoping someone can help?

SOLVE

Hi @bseither  I recommend reinstalling the HubSpot Sales chrome extension. There is definitely something funky going on if it is showing the source code for the 1px image that is used for tracking.

 

You can also try toggling the "log" and "track" options to turn them on and off to see if it will remove the code.


maka Agency