Mar 31, 2017 11:47 AM
The best way to ask my question is through presenting a scenario ...
So, I emailed person A.
I receive notification from HubSpot Sales that person A opened my email.
I then receive several additional notifications that person A opened this same email several more times (sometimes even five or so times).
I know person A is not opening my email this many times.
Why do I keep receiving notifications that they've opened/read my email?
This is making me wonder if the tool is even working correctly, i.e., has person A even opened my email AT ALL?
Would appreciate some guidance ... for a first-time user.
Apr 5, 2017 6:23 PM
Hi @rfranco24, this is actually a fairly common issue, and we do have a knowledge article that explains why you might be seeing multiple notifications for one email. You can read this here: https://knowledge.hubspot.com/articles/kcs_article/email-notifications/why-am-i-getting-multiple-not...
As the article states, if you get a large number of email opens (more than you may expect) on a specific email, it may indicate that the email was forwarded or that you copied and pasted a previously sent email.
I hope this makes sense, and thanks for reaching out!
All my best,