Gmail Sales Extension

RAkerele-Mile
Member

Hubspot not tracking emails sent from gmail

Hi all,


I'm sending emails from gmail with all log and tracking boxes ticked and my email is synced however they do not track automatically (I have the extension enabled and all is in order). It only logs emails sent via hubspot itself.

Please advise.

0 Upvotes
2 Replies 2
ThreadsHelp2018
Contributeur de premier rang

Hubspot not tracking emails sent from gmail

Hi @RAkerele-Mile 

 

Can I ask if you are sending emails from a mobile device? Sometimes these do not track within HubSpot. The following article may also be useful.

 

Best 

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Hubspot not tracking emails sent from gmail

Hi @RAkerele-Mile 

 

Thank you for reaching out. 

 

It looks like your HubSpot user is a free user? If so, this is expected behavior, as free users cannot track clicks. To be able to track the email you will need a paid Sales Seat

 

Hope that helps.
Have a lovely day,
Tiphaine.


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