Feb 12, 2021 9:47 AM
I'm sending emails from gmail with all log and tracking boxes ticked and my email is synced however they do not track automatically (I have the extension enabled and all is in order). It only logs emails sent via hubspot itself.
Feb 16, 2021 8:30 AM
Feb 15, 2021 4:49 AM - edited Feb 15, 2021 4:49 AM
Thank you for reaching out.
It looks like your HubSpot user is a free user? If so, this is expected behavior, as free users cannot track clicks. To be able to track the email you will need a paid Sales Seat.
Hope that helps.
Have a lovely day,