Hubspot not tracking emails sent from gmail

RAkerele-Mile · ‎2 12, 2021

Hi all,

I'm sending emails from gmail with all log and tracking boxes ticked and my email is synced however they do not track automatically (I have the extension enabled and all is in order). It only logs emails sent via hubspot itself.

Please advise.

ThreadsHelp2018 · ‎2 16, 2021

Hi @RAkerele-Mile

Can I ask if you are sending emails from a mobile device? Sometimes these do not track within HubSpot. The following article may also be useful.

Best

TiphaineCuisset · ‎2 15, 2021

Hi @RAkerele-Mile

Thank you for reaching out.

It looks like your HubSpot user is a free user? If so, this is expected behavior, as free users cannot track clicks. To be able to track the email you will need a paid Sales Seat.

Hope that helps.
Have a lovely day,
Tiphaine.

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