Hubspot not tracking emails sent from gmail

RAkerele-Mile · ‎Feb 12, 2021

Hi all,

I'm sending emails from gmail with all log and tracking boxes ticked and my email is synced however they do not track automatically (I have the extension enabled and all is in order). It only logs emails sent via hubspot itself.

Please advise.

ThreadsHelp2018 · ‎Feb 16, 2021

Hi @RAkerele-Mile

Can I ask if you are sending emails from a mobile device? Sometimes these do not track within HubSpot. The following article may also be useful.

Best

TiphaineCuisset · ‎Feb 15, 2021

Hi @RAkerele-Mile

Thank you for reaching out.

It looks like your HubSpot user is a free user? If so, this is expected behavior, as free users cannot track clicks. To be able to track the email you will need a paid Sales Seat.

Hope that helps.
Have a lovely day,
Tiphaine.

Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

Gmail Sales Extension