Gmail Sales Extension

Hachimi
Membre

Hubspot is logging emails it shouldn't

Résolue

Hi guys,

 

So, recently I've noticed that hubspot is grabbing incoming email and logs them into the CRM.

Normally, logged emails are those which you start by tracking and logging checks, which only starts once YOU initiate the email, and the reply threads are logged.

But, I'm talking about incoming marketing emails, updates, social inbox, etc..

It's cluttering my CRM, and I can't find where I can fix this!

 

I contacted HubSpot support, and Elle brushed it off as it's always been like this, but then I checked the knowledge base, and it clearly mentions that incoming emails aren't logged unless you started the email conversation.

 

Help please..

My data is getting messy 😕

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1 Solution acceptée
Phil_Vallender
Solution
Membre irremplaçable | Partenaire solutions Diamond
Membre irremplaçable | Partenaire solutions Diamond

Hubspot is logging emails it shouldn't

Résolue

Hi @Hachimi 

 

Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox?

Personal inbox connections should log incoming emails unless they are part of a tracked thread.

 

Hope this helps.

Phil Vallender | HubSpot Website Agency

Voir la solution dans l'envoi d'origine

3 Réponses
ThreadsHelp2018
Contributeur de premier rang

Hubspot is logging emails it shouldn't

Résolue

Hi Hachimi - this article might help 🙂

Phil_Vallender
Solution
Membre irremplaçable | Partenaire solutions Diamond
Membre irremplaçable | Partenaire solutions Diamond

Hubspot is logging emails it shouldn't

Résolue

Hi @Hachimi 

 

Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox?

Personal inbox connections should log incoming emails unless they are part of a tracked thread.

 

Hope this helps.

Phil Vallender | HubSpot Website Agency
Hachimi
Membre

Hubspot is logging emails it shouldn't

Résolue

Hi Phil!

 

Thank you very much for your response. 

I apologize for the late response, as I wasn't aware nor notified of your message.

 

Well, I tried severing everything. 

I uninstalled the sales extension, I deleted all emails in inbox, and removed all connections and emails from any setting module, and it's still grabbing emails.

I don't know what to do at this point...

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