Gmail Sales Extension

Hachimi
Member

Hubspot is logging emails it shouldn't

SOLVE

Hi guys,

 

So, recently I've noticed that hubspot is grabbing incoming email and logs them into the CRM.

Normally, logged emails are those which you start by tracking and logging checks, which only starts once YOU initiate the email, and the reply threads are logged.

But, I'm talking about incoming marketing emails, updates, social inbox, etc..

It's cluttering my CRM, and I can't find where I can fix this!

 

I contacted HubSpot support, and Elle brushed it off as it's always been like this, but then I checked the knowledge base, and it clearly mentions that incoming emails aren't logged unless you started the email conversation.

 

Help please..

My data is getting messy 😕

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1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Hubspot is logging emails it shouldn't

SOLVE

Hi @Hachimi 

 

Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox?

Personal inbox connections should log incoming emails unless they are part of a tracked thread.

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

3 Replies 3
ThreadsHelp2018
Top Contributor

Hubspot is logging emails it shouldn't

SOLVE

Hi Hachimi - this article might help 🙂

Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Hubspot is logging emails it shouldn't

SOLVE

Hi @Hachimi 

 

Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox?

Personal inbox connections should log incoming emails unless they are part of a tracked thread.

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Hachimi
Member

Hubspot is logging emails it shouldn't

SOLVE

Hi Phil!

 

Thank you very much for your response. 

I apologize for the late response, as I wasn't aware nor notified of your message.

 

Well, I tried severing everything. 

I uninstalled the sales extension, I deleted all emails in inbox, and removed all connections and emails from any setting module, and it's still grabbing emails.

I don't know what to do at this point...

0 Upvotes