Hubspot is logging emails it shouldn't

[Hachimi]

Hi guys,

So, recently I've noticed that hubspot is grabbing incoming email and logs them into the CRM.

Normally, logged emails are those which you start by tracking and logging checks, which only starts once YOU initiate the email, and the reply threads are logged.

But, I'm talking about incoming marketing emails, updates, social inbox, etc..

It's cluttering my CRM, and I can't find where I can fix this!

I contacted HubSpot support, and Elle brushed it off as it's always been like this, but then I checked the knowledge base, and it clearly mentions that incoming emails aren't logged unless you started the email conversation.

Help please..

My data is getting messy 😕

[ThreadsHelp2018]

Hi Hachimi - this article might help 🙂

[Phil_Vallender · Accepted solution]

Hi @Hachimi 

Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox?

Personal inbox connections should log incoming emails unless they are part of a tracked thread.

• Create a conversations inbox 
• Connect your personal inbox 

Hope this helps.

[Hachimi]

Hi Phil!

Thank you very much for your response. 

I apologize for the late response, as I wasn't aware nor notified of your message.

Well, I tried severing everything. 

I uninstalled the sales extension, I deleted all emails in inbox, and removed all connections and emails from any setting module, and it's still grabbing emails.

I don't know what to do at this point...