How to set unchecked defaults for logging and tracking on gmail integration?

SOLVE
dash_bret
Member

I'd like to make sure that my default state for the gmail integration tool is unchecked, meaning that for both the "Log" and "Track" tool, they will always be unchecked unless I manually check them.

 

The system continues to auto-check these fields which is super frustrating. I also think we only get a certain number of free "tracked" emails with our subscription, and as a result of this automatic setting, I've burned through all our available credits on non-sales entities.  please help!

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1 Accepted solution

Accepted Solutions
PamCotton
Solution
Community Manager

Hello @dash_bret , You can customize your default log and track preferences so the settings are applied each time you send an email from Gmail. You can also add email addresses and domains to the Never log list to prevent emails sent to these addresses or domains from logging into HubSpot.

 

This knowledge base here explains more

 

If this is not what you are seeing on your end please disconnect and reconnect your extension or check for any updates.

 

Kindly,

Pam

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2 Replies 2
PamCotton
Solution
Community Manager

Hello @dash_bret , You can customize your default log and track preferences so the settings are applied each time you send an email from Gmail. You can also add email addresses and domains to the Never log list to prevent emails sent to these addresses or domains from logging into HubSpot.

 

This knowledge base here explains more

 

If this is not what you are seeing on your end please disconnect and reconnect your extension or check for any updates.

 

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




View solution in original post

dash_bret
Member

Thank you so much, that is exactly the setting I was looking for!

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