Gmail Sales Extension

Tim
Member

How to import history emails from gmail?

SOLVE

Hi,

Is it possible to import my Gmail email history in Hubspot?

 

1 Accepted solution
BrettLanguirand
Solution
HubSpot Employee
HubSpot Employee

How to import history emails from gmail?

SOLVE

Hello @Tim,

 

It isn't possible to retroactively import emails from Gmail into the Hubspot CRM.  One workaround is to manually log the email.  To do this, go to a contact record, click "Log Activity", change "Log a Call" to "Log an Email", change the date and time to when it was sent, and then copy and paste the email.  I know this workaround isn't feasible for a large number of emails, but it might work for you if there is a reasonable number.  

 

I hope this helps!

Brett

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39 Replies 39
OlivierBeaujean
Participant

How to import history emails from gmail?

SOLVE

anyone tried Threads ? I'm considering doing this... 

0 Upvotes
JSoffer
Participant

How to import history emails from gmail?

SOLVE
Threads does not automatically create contacts in HubSpot and will only import emails where the contact already exists in HubSpot. 
0 Upvotes
Apothecary
Participant

How to import history emails from gmail?

SOLVE
@Colas just sent you a private message. Happy to help
0 Upvotes
Colas
Participant

How to import history emails from gmail?

SOLVE

@Apothecary Hi Apothecary, how can I get in touch with you, I'm trying to import a bunch of labelled emails but have a few questions first. thanks ! 

0 Upvotes
OmairH
Contributor

How to import history emails from gmail?

SOLVE

It's a pity that since 2017, HS has not been able to provide for a solution that's an integral part of their competition. It doesn't makes sense that you are not able to see email history of contacts sent before migration to HS.

 

It seems HS is more targetted towards new businesses that have just started sales instead of established businesses. I don't know which establish business would be willing to migrate to HS if they cannot see their contact's email history dated before their HS joining date.

Apothecary
Participant

How to import history emails from gmail?

SOLVE

Here's a solution

We managed to import all previous gmail emails using integromat. Here's the work flow: 

 

  1. Export your contacts by segments, stages etc. Whatever works best for you. 
  2. Use integromat to search and label the emails. Scenario 1:
    • Search format {from:Johndoe@etc.com from: emailb@hotmail.com from: etc@etc.com } has:nouserlabels
    • (You can make that format easily in a spreadsheet)
    • It's best to do this is batches of max 400 emails. I had issues with 900 emails, not sure what the maximum is. 
    • I found labelling them like this a way to keep things sane and to easily check on the progress. Also, it allowed us to clean things up a bit and only import emails relevant to the contacts we want, rather than importing absoultely everything. 
    • Module 1: https://forestnation.d.pr/3884Mk
    • Module 2: https://forestnation.d.pr/zTC9fA 
  3. Use integromat to import all emails in a specific label to hubspot as timeline events. Scenario 2:
  4. Repeat this process to get the to: emails.
    • {to:Johndoe@etc.com to: emailb@hotmail.com to: etc@etc.com } has:nouserlabels

I am sure this process could be optimised even more. But it has worked for us and I hope it helps someone else out. 

 

* We have just migrated to hubspot this week, still in the process and looking forward growing our business on the platform. This is also our first post in the community. 

 

* If we can do this, hubspot could easily create a plug and play solution. I am sure they would win even more business with it 🙂 

blimstash
Participant

How to import history emails from gmail?

SOLVE

I do not understand this. A lead comes in as an email. We add the person to HS. We create a deal. The original email NEEDS to be in that deal. If everything is so manual why don't I just use a spreadsheet ?

How is this usable at all?

LeslieBarry
Member

How to import history emails from gmail?

SOLVE

This is the best solution I found for Gmail to Hubspot forwarding of old emails. Affordable and does the job for my once-off migration: multi-email-forward dot com

 

I'm a customer, no relation to the company and have used CloudHQ service before and they just work.

 

And you can always cancel after the first month once you've done the initial run 😉

0 Upvotes
Creadigity
Member

How to import history emails from gmail?

SOLVE

Any update on how to automate the process of importing email from Gmail to Hubspot?

0 Upvotes
asciocchetti
Participant

How to import history emails from gmail?

SOLVE

We just ran into a similar issue where a number of emails weren't logged in HubSpot bc the Chrome extension was disabled. 

 

While there is no automated way to bulk upload emails, we used the email forward feature as a workaround. https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address#use-... 

Basically forwarding every individual received email that needs to be logged in HS using the @forward.hubspot.com email address that's unique to your account. 

 

Very manual workaround but still better than manually logging email with "log activity" feature. 

MarcusT
Participant

How to import history emails from gmail?

SOLVE

This is the weak link in Hubspot. Every business needs its contact/client conversation trail. in order the mange any CRM. Not to have this feature is unfathomable. 

sgrun
Participant

How to import history emails from gmail?

SOLVE

I have just created a Hubspot Idea for this. So, to encourage Hubspot to work on this much needed feature, please upvote it here:

 

https://community.hubspot.com/t5/HubSpot-Ideas/Auto-Import-All-Historical-Email-Including-Emails-wri...

lalexander
HubSpot Employee
HubSpot Employee

How to import history emails from gmail?

SOLVE

This would be an awesome feature to see rolled out - for companies with a very long history of emailing back and forth with clients, it would be great for us to automatically pull in the emails in the connected inbox that are associated with contacts in the CRM!

MatthewMorrow
Participant

How to import history emails from gmail?

SOLVE

Is this going to happen?

ThreadsHelp2018
Top Contributor

How to import history emails from gmail?

SOLVE

We recently listed our integration on the HubSpot Integration library which can help with this if of interest. 

0 Upvotes
ThreadsHelp2018
Top Contributor

How to import history emails from gmail?

SOLVE

We have an automated solution that can help you with this if you are still having issues. You can find us on the HubSpot  App Marketplace

0 Upvotes
Linda_Q
Participant

How to import history emails from gmail?

SOLVE

I'm interested in the solution found/developed to integrate historical emails into HubSpot. Is there a link online where I can find it? Thank you in advance!

0 Upvotes
ThreadsHelp2018
Top Contributor

How to import history emails from gmail?

SOLVE

@Linda_Q - you can find more information here.

 

 

0 Upvotes
MatthewMorrow
Participant

How to import history emails from gmail?

SOLVE

Hi,

 

We moved from SalesforceIQ and I really missed the true email sync.  I have no idea why HubSpot haven't added this as an optional feature.

 

I have found an app/integration that almost solves the problem. Dossier

 

It allows emails to be brought into HubSpot regardless of the platform you send from.  However, it appears to bring them in as a 'logged email' which is more like a note.  So although you have the record you can't reply from within HubSpot.  You can respond by composing a new email within HubSpot but I don't think this will keep the email chain intact.  Not a major problem but that is why I said it 'almost solves the problem.'

 

What do you all think?

ScotTrumeter
Participant | Elite Partner
Participant | Elite Partner

How to import history emails from gmail?

SOLVE

Hey Tim,

 

This is something Trujay Group could do for you as data migrations into HubSpot are our specialty.  Historical emails data is an issue we see quite often and have been able to help many with getting the data imported in and associated to the correct Contacts.

 

Scot

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