How to import history emails from gmail?

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Tim
New Member

Hi,

Is it possible to import my Gmail email history in Hubspot?

 

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HubSpot Employee

Hello @Tim,

 

It isn't possible to retroactively import emails from Gmail into the Hubspot CRM.  One workaround is to manually log the email.  To do this, go to a contact record, click "Log Activity", change "Log a Call" to "Log an Email", change the date and time to when it was sent, and then copy and paste the email.  I know this workaround isn't feasible for a large number of emails, but it might work for you if there is a reasonable number.  

 

I hope this helps!

Brett

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HubSpot Employee

Hello @Tim,

 

It isn't possible to retroactively import emails from Gmail into the Hubspot CRM.  One workaround is to manually log the email.  To do this, go to a contact record, click "Log Activity", change "Log a Call" to "Log an Email", change the date and time to when it was sent, and then copy and paste the email.  I know this workaround isn't feasible for a large number of emails, but it might work for you if there is a reasonable number.  

 

I hope this helps!

Brett

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New Member

So I want to switch from another CRM to Hubspot.  I have several deals with several hundred emails to each deal.  I have recreated the deals and the contacts in Hubspot, however I really need to see the emails with each contact/ deal before I started with Hubspot.  Several other CRM's already do this out of the box (Pipedrive, Prosperworks, SalesforceIQ and Base CRM).  How can I see my emails attached to the contacts prior to when I signed up with Hubspot (April 23, 2017)?

New Member
I have the same ask. I am currently using freshsales.io as my CRM. Now that our company is growing, we want to get into marketing automation. Freshsales.io doesn't have any marketing automation. I likes Hubspot and Hubspot sales. However, Hubspot's gmail integration is pretty basic. People using google apps have tons of contact and this email historical emails with Google. A decent CRM+Gmail integration needs to be able show a contact and his email history. Freshsales is able to link emails to contacts/leads and this context is extremely valuable. Any chance this feature can be implemented. We would gladly switch our 15 users from freshsales to Hubspot Sales. Thanks Ali
Occasional Contributor

Support important feature for those of us who are evaluating migrating. Is this in the pipeline and is there an estimate?

New Contributor
Any info on timeline? This would really help with migration.
Regular Contributor

Hey @mattswitzer.  Check in with me at scot@trujay.com in about one-two weeks and we should have a solution finished.  Our dev team has started building import solution directly for historical emails from gmail into HubSpot.  

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Regular Visitor

You can add Agile CRM to the list of others that provide good Gmail integration.   I don't understand how anyone finds it acceptable to lose all of the gmail contacts and history when moving to Hubspot. 

 

Hubspot seems like the best solution in the market, but this is a glaring weakness, and almost a showstopper for us.

Regular Contributor

@dbower Check in with me at scot@trujay.com after a week from now.  We're building an import solution for this.  Talk to you soon.

Visitor

Is this solution available yet?

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Regular Contributor

@Tdmc  @Fossy The solution is built and we have run several tests and happy with the results.  You can read about it here:  http://help.migratemycrm.com/getting-started/how-do-i-connect-to-gmail.  If you'd like to do an import, please contact me at scot@trujay.com and would be happy to discuss with you.

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Occasional Contributor

Hi,

 

I think there is a use case you're missing. We receive emails as leads. We may converse with them a few times before adding them into hubspot as a contact. 

We had SalesforceIQ before, and as soon as you added a contact's email address, it would sync all emails that were previously sent into SalesforceIQ, and then this contact can be shared.

 

With Hubspot, we also have to remember to turn on email tracking for some emails that we want to keep sync of. But for other emails, we don't want the email tracking on

Visitor

Do you have this solution working yet Scot?

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New Contributor
Hey Brett - Any chance HubSpot will offer the functionality requested below and present in most other modern CRM platforms re: email import? Seems like https://threads.cloud/ is doing it with their 3rd party solution. Would make moving to HubSpot and getting data into it on an ongoing basis infinitely easier. Thanks for the update! Matt
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Regular Contributor

Hey Tim,

 

This is something Trujay Group could do for you as data migrations into HubSpot are our specialty.  Historical emails data is an issue we see quite often and have been able to help many with getting the data imported in and associated to the correct Contacts.

 

Scot

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Occasional Contributor

Hi,

 

We moved from SalesforceIQ and I really missed the true email sync.  I have no idea why HubSpot haven't added this as an optional feature.

 

I have found an app/integration that almost solves the problem. Dossier

 

It allows emails to be brought into HubSpot regardless of the platform you send from.  However, it appears to bring them in as a 'logged email' which is more like a note.  So although you have the record you can't reply from within HubSpot.  You can respond by composing a new email within HubSpot but I don't think this will keep the email chain intact.  Not a major problem but that is why I said it 'almost solves the problem.'

 

What do you all think?

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Top Contributor

We have an automated solution that can help you with this if you are still having issues. Feel free to drop me a line at sales@threads.cloud

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New Contributor

I'm interested in the solution found/developed to integrate historical emails into HubSpot. Is there a link online where I can find it? Thank you in advance!

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Top Contributor

@Linda_Q - you can find more information here.

 

 

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HubSpot Employee

This would be an awesome feature to see rolled out - for companies with a very long history of emailing back and forth with clients, it would be great for us to automatically pull in the emails in the connected inbox that are associated with contacts in the CRM!

Occasional Contributor

Is this going to happen?

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Top Contributor

We recently listed our integration on the HubSpot Integration library which can help with this if of interest. 

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Occasional Contributor

I have just created a Hubspot Idea for this. So, to encourage Hubspot to work on this much needed feature, please upvote it here:

 

https://community.hubspot.com/t5/HubSpot-Ideas/Auto-Import-All-Historical-Email-Including-Emails-wri...

New Contributor

This is the weak link in Hubspot. Every business needs its contact/client conversation trail. in order the mange any CRM. Not to have this feature is unfathomable. 

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