How to hide or clear logged emails from contactsSOLVE
a week ago
I wanted to prevent certain users from seeing logged emails when looking at contacts, however I belive this is not possible (wow, you really need to fix that)
All emails are being logged in the system, many are confidential but still need to be logged, however I have no choice but to stop using the gmail integration because of this issue.
After disabling the integration how can I 'clear' or 'hide' the emails that are already logged? It is a privacy and confidentiality issue for the company to have those emails still visible to everyone.
Solved! Go to Solution.
a week ago
You're correct, it's currently not possible to limit view access to activities on a contact record. A user can see either all contact information (including logged emails) or nothing at all. There isn't anything in between.
HubSpot does have a feature to exclude certain recipients/domains from CRM email logging. My experience is that it's not reliable and it wouldn't help retroactively but I still want to share it: https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list
As far as bulk deletion goes, unfortunately that's not possible at this stage. Other users have requested this in the HubSpot Ideas section of the community. If these confidential emails should not be visible to users, you'd have to restrict their contact view access – or delete the logged emails in HubSpot manually, as discussed here.
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