How can I select which emails are logged to the CRM

[MarlaJ]

Right now every email I send in Gmail is being logged in the CRM which is not what I need. I'd like to have the extension prompt me with whether or not to add a recipient to the CRM. Is that possible?

[ThreadsHelp2018]

@MarlaJ 

The simplest way to stop contacts being automatically added by HubSpot is to uncheck the 'log email' box before sending an email. However if you want to avoid checking / unchecking the box and just want to log emails with your existing contacts then you might find this article useful. 

[Mike_Eastwood · Accepted solution]

Hi @MarlaJ 

When you send the email from Gmail do you see the options on the right to "Log" the emails.

HubSpot and Gmail

Also, Also, if you have specific emails you *never* want to log then you can add them to the "Never Log List". Here's how you can add a Domain or Email Address to the list:

https://knowledge.hubspot.com/articles/kcs_article/settings/add-emails-and-domains-to-the-never-log-...

Did that work?

Mike

[jennysowyrda]

Hi @MarlaJ ,

If you log an email (using the bcc address) for an email address that is not already a contact in your portal they will be added as a contact. This functionality cannot be customized. 

Thank you,
Jenny