Hide tracking-note in logged emails

SOLVE
sauph
Participant

Hi, I have turned off email tracking in the settings for the entire account.

 

I use the Hubspot Gmail extension. However, I regularly use bcc to send the emails to Hubspot for logging. 

Now, however, each logged email displays the following notice in a blue box: "No tracking data is available for this email. xxx has logged this email but has not tracked it. Learn more."

 

Can this notice be blanket hidden?

Due to internal regulations, email tracking is not compliant with our data process agreement as our internal departments might see a collision with GDPR here. 

 

However, when I turned off email tracking for each email individually, the above mentioned blue box appeared in Hubspot on top of every logged email. 

I thought when disabeling email tracking for the whole account, it might disappear; but it doesn't. 

 

Is there any way to hide it? It is kind of annoying to see it every time on top of a logged email. 

CRM
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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @sauph,

 

As far as I know, this notice cannot be hidden. The default behavior in HubSpot is that emails are being tracked – when that is not happening (because the functionality is disabled, as in your case) or because HubSpot cannot access this information, the notice is displayed. In any case, it's a confirmation that there isn't any collision with GDPR.

 

If you feel strongly about being able to hide this notice, you could request this in the HubSpot Ideas section of the community. The product team reviews these suggestions based on popularity.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @sauph,

 

As far as I know, this notice cannot be hidden. The default behavior in HubSpot is that emails are being tracked – when that is not happening (because the functionality is disabled, as in your case) or because HubSpot cannot access this information, the notice is displayed. In any case, it's a confirmation that there isn't any collision with GDPR.

 

If you feel strongly about being able to hide this notice, you could request this in the HubSpot Ideas section of the community. The product team reviews these suggestions based on popularity.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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webdew
Top Contributor | Diamond Partner

Hi @sauph ,

No, unfortuantely you cannot hide this notice banner.

Hope this helps!


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Thanks and Regards.

ThreadsHelp2018
Top Contributor

Hi @sauph 

 

An alternative option would be to use a third party app to log your emails that does not also track the email itself. That way the banner will not appear at all. Hope that helps!

0 Upvotes