Help with a disappearing logo in my email signature

[stephenell]

Hello.  I copied and pasted my email signature, which includes my company logo. Everything pastes fine, but when I create new emails within Hubspot, the logo doesnt apear (just a small image icon).  How can i fix this, as it's important to have the logo going out as part of my signature in tracked emails.
Thanks for any assistance on this!

[JustinH · Accepted solution]

@A2Ben, @stephenell, @Aldrin,

When you create your email signature in HubSpot there are two boxes. The top one is the backend coding that HubSpot uses to display your email signature. The images you use in your email signature will have to be stored images on the internet somewhere, and HubSpot is just going to pull that image from a link reference in your code section.

What I would do if I were you is create an email signature in something like Gmail, save it, and then copy and paste it into your HubSpot account. See if that works. If not, add this code into the top box of your edit signature page (the one with the code):

<td style="font-family: arial, sans-serif; margin: 0px; padding: 0px 8px 0px 0px; width: 1px;" valign="top"><img style="border: 0px; vertical-align: bottom;" src="INSERT YOUR IMAGE URL ADDRESS HERE" alt="" /></td>

So, for example

<td style="font-family: arial, sans-serif; margin: 0px; padding: 0px 8px 0px 0px; width: 1px;" valign="top"><img style="border: 0px; vertical-align: middle;" src="https://ci6.googleusercontent.com/proxy/U_oOJJVYiboz-gFpOC4_OSTYCTYnp--7QslqcBatQ62d3h3bb8HYDmYvL1bf..." alt="" /></td>

Will show the photo that can be found at: https://storage.googleapis.com/gweb-uniblog-publish-prod/static/blog/images/google-200x200.7714256da...

If you need a place to upload your logo to, first do so here http://tinypic.com/ and then get the url for your image after you upload it and use that url to insert in the code above.

Maybe that helps? Maybe not.
-JustinH

[HubbySpotty · Accepted solution]

I had the same problem.  I was using a URL link from my Google drive.  The link share settings were set so that only company employees could access them.  Once I changed the settings to Public (anyone can find and view online) everything worked and displayed fine.

[rodrigo21san]

I am using a picture from hubspot for my signature. It loads well when writing an email, but for the recevier it shows a broken link. 

I try opening the link created by hubspot for the image, looking at the html version of the signature, and it opens the image fine.

[A2Ben]

Rodrigo, I don't know for sure but I suspect that only people who have access to your Hubspot account will be able to see your logo. You might want to try saving your logo somewhere else on the web (I think mine is stored on our company's public web server) and then pointing the link to that file.

Ben

[rodrigo21san]

Thnks Ben, will try that. Byt still doesn't make complete sense, since when I send an email I can attach a pdf for example, that is hosted on hubspot server.

[A2Ben]

Interesting, Rodrigo. Whether my thing works or not, please let folks know for the future once you've tried it.

Ben

[A2Ben]

Me too. My logo isn't appearing in my emails although it is in my signature. In the emails there is whitespace where the logo should be. That whitespace is clickable and leads to our web site. So, the only thing missing is the logo picture.

[JustinH · Accepted solution]

@A2Ben, @stephenell, @Aldrin,

When you create your email signature in HubSpot there are two boxes. The top one is the backend coding that HubSpot uses to display your email signature. The images you use in your email signature will have to be stored images on the internet somewhere, and HubSpot is just going to pull that image from a link reference in your code section.

What I would do if I were you is create an email signature in something like Gmail, save it, and then copy and paste it into your HubSpot account. See if that works. If not, add this code into the top box of your edit signature page (the one with the code):

<td style="font-family: arial, sans-serif; margin: 0px; padding: 0px 8px 0px 0px; width: 1px;" valign="top"><img style="border: 0px; vertical-align: bottom;" src="INSERT YOUR IMAGE URL ADDRESS HERE" alt="" /></td>

So, for example

<td style="font-family: arial, sans-serif; margin: 0px; padding: 0px 8px 0px 0px; width: 1px;" valign="top"><img style="border: 0px; vertical-align: middle;" src="https://ci6.googleusercontent.com/proxy/U_oOJJVYiboz-gFpOC4_OSTYCTYnp--7QslqcBatQ62d3h3bb8HYDmYvL1bf..." alt="" /></td>

Will show the photo that can be found at: https://storage.googleapis.com/gweb-uniblog-publish-prod/static/blog/images/google-200x200.7714256da...

If you need a place to upload your logo to, first do so here http://tinypic.com/ and then get the url for your image after you upload it and use that url to insert in the code above.

Maybe that helps? Maybe not.
-JustinH

[dearestdear]

Thanks for this advice - I just went to Tiny pics to do this and it's closing down - it seems to be redirecting to Photobucket where you have to pay a monthly subscription fee - all i want to do is have my company and my LI logo appear in my email signature when I track and log emails in Hubspot.....  everything works fine if I just stick with Outlook - once I try to log and track in Hubspot the logos go missing and it looks unprofessional to my customers.

Is there an effective work around for this?

[thebridge]

Hi, my problem is that I've changed the email address but the signature doesn't appear in the new senders email address, only in the old one. how can I see it in both emails.

[Aldrin]

I am having the same issue as well! Would love to get a resolution!