Gmail Sales Extension

ph0987
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

Hi, I successfully connected and sent tracked emails from one Gmail account, but then I tried connecting the other (several times), the tracking doesn't work. 

 

Clicking on the "track email" button takes you to 

https://app.hubspot.com/sales-settings/#email

this redirect to 

https://app.hubspot.com/sales-products-settings/2491266/

where 'Gmail and Outlook' tab show that Chrome plugin is up and inbox is connected, but tracking won't turn on. 

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2件の承認済みベストアンサー
fluocat
解決策
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

Hi everyone,

I got this reply from the support and it worked for me 🙂

 

"The only thing I can recommend checking is to go into your Sales Settings > Email Integration > HubSpot Extensions (the tab at the top of that screen) > and under Tracking, make sure that you have the address you're trying to use the email integration with ticked on."

 

In my case my work email address was ticked but not my Gmail address so it couldn't link the account.

Cheers

元の投稿で解決策を見る

Paxico
解決策
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

Wow! It worked!

Thank-you Fluocat!

スマイリー 平静

元の投稿で解決策を見る

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8件の返信
oskar
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

The same error here. 

 

There is also a notification Hubspot Sales is not enabled for this account

Hubspot not enabledHubspot not enabled

 Also, clicking Send later gives a small, empty box above the button.

 

Hubspot send later errorHubspot send later error

 

More info:

  • HubSpot Sales extension installed and enabled (done couple of times)
  • browser is set to allow HubSpot Sales to display
  • HubSpot Sales in not conflicting with another Chrome extension (all are turned off at this point) or with a Gmail Labs feature (none is active)
  • Cleared Cache and Restarted HubSpot Sales (twice)

What can be done here?

 

 

0 いいね!
arodwin
HubSpot Employee
HubSpot Employee

Gmail says "Hubspot Sales is not enabled for this account"

解決

Hi,

 

Can you send me a screenshot?

 

Thx,

Andrew Rodwin

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fluocat
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

Same problem here. Any fix yet?

I've deleted the Chrome cache and removed / reinstalled the HubSpot extension. No difference.

 

Thanks for your help

0 いいね!
fluocat
解決策
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

Hi everyone,

I got this reply from the support and it worked for me 🙂

 

"The only thing I can recommend checking is to go into your Sales Settings > Email Integration > HubSpot Extensions (the tab at the top of that screen) > and under Tracking, make sure that you have the address you're trying to use the email integration with ticked on."

 

In my case my work email address was ticked but not my Gmail address so it couldn't link the account.

Cheers

Paxico
解決策
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

Wow! It worked!

Thank-you Fluocat!

スマイリー 平静

0 いいね!
ph0987
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

HubGm.png

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tomsn
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

I have the same problem. Any solution jet?

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Paxico
メンバー

Gmail says "Hubspot Sales is not enabled for this account"

解決

I have the exactly the same problem...

0 いいね!