I am new to Hubspot and I am trying to setuip the sync between Hubspot and Gmail and Google Calender. When testing the sync by sending an email from my business account (the one registered with Hubspot) to my personal accounts in Gmail (both desktop and iPhone) and send emails from my personal accounts to my business account, the emails are not being logged. I am receiving notifications when those emails are opened. Shouldn't emails be automatically logged? I checked both Hubspot settings and the Chrome extension settings and everything is in order. Please help. Thanks.
How exactly are you sending the emails? The HubSpot Gmail integration does not mean that all communication is tracked automatically, it simply authorizes HubSpot to send emails via your Gmail. HubSpot doesn't check all in- and outgoing emails to automatically log them.
For tracking / logging, you need to either send the email from the HubSpot CRM directly, use the sales extensions or the BCC address.
How exactly are you sending the emails? The HubSpot Gmail integration does not mean that all communication is tracked automatically, it simply authorizes HubSpot to send emails via your Gmail. HubSpot doesn't check all in- and outgoing emails to automatically log them.
For tracking / logging, you need to either send the email from the HubSpot CRM directly, use the sales extensions or the BCC address.
I have the exact same issue. A lead completed a HubSpot form on our website. I got the form submission on my Gmail app (Android) and replied on my phone. One hour later, on my computer, I went to HubSpot (site), found the completed form and opened the record of that user. I am not the lead, and the email was not logged... and yet, I did have a communication of about 6 messages on my Gmail (Android). I send a message to the user from my computer, on gmail (with the hubspot extension), right away, the message gets logged (+ previous messages). I also have the chrome integration for my contacts and emails. Is the solution to configure IMAP on top of the Google integration and the Google Gmail extension?