Gmail extension defaulting to developer account (delete developer account?)

SOLVE
NorthCollin
Member

I just created a new free CRM account, as my organization is exploring using Hubspot as it moves away from Pipedrive. The account I used to signup (corporate account) has an old developer account attached to it when I was exporing developer functionality about a year ago.

 

Long story short, my Gmail extension is defaulting to my developer account instead of my CRM account, and I can't see to change it. When I choose "Email integration settings" from the extension dropdown in my Gmail account, it goes to the developer account and throws a 403 - Permission denied error since it's looking for my CRM account. If I switch accounts within Hubspot, the context is lost.

 

If a developer account deletion is required, I'm okay with that. Developer account ID is 3857279

 

Thanks!

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Accepted Solutions
NorthCollin
Solution
Member

Solved. Make sure all apps are deleted before you try and delete the account. Not sure if that applies to all apps or just apps created several years ago (as mine was), but delete that manually FIRST, then delete account within "Settings -> Account"

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karstenkoehler
Most Valuable Member

Hi @NorthCollin,

 

You should be able to delete your developer account yourself by following these steps: Cancel your HubSpot subscription

 

Please make 100% sure that you are deleting the correct account by double checking the portal ID.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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webdew
Top Contributor | Diamond Partner

Hi @NorthCollin ,

Hello, To delete your developer account please follow this doc https://developers.hubspot.com/docs/api/developer-tools-overview goto "Developer account deletion" section in the doc.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

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NorthCollin
Member

Here's the error message I receive when I try to do that: 

 

Screen Shot 2021-07-21 at 8.30.17 PM.png

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NorthCollin
Solution
Member

Solved. Make sure all apps are deleted before you try and delete the account. Not sure if that applies to all apps or just apps created several years ago (as mine was), but delete that manually FIRST, then delete account within "Settings -> Account"

View solution in original post

0 Upvotes