Sync contact and email

[atulsharmacse]

My Gmail emails are becoming contacts in HubSpot, I need to fix this problem asap.

[jennysowyrda]

Hi @atulsharmacse,

For an overview of the Gmail extension, I wanted to share this resource, which walks through how the extension works and how you can change it so that emails do not log, or become associated with contacts.

If you are experiencing an issue where you are sending emails and not logging them, and they are still being created as contacts in your portal, can you please send specific examples and screenshots? 

Thank you,
Jenny

[atulsharmacse]

My Gmail all promotional and other non-sales emails are becoming contacts, please help me.

[Guyfromjersey]

To add to this:

Whenever I send an email using Gmail, while logged into my Gmail account (Not in Hubspot), Hubspot is creating a contact for me. 

How do I turn this off? I don't have the HubSpot Gmail Chrome extension. I do have this account added as an integration but cannot find the setting to stop HubSpot from creating a contact for every email.

I've searched through posts but can't find the answer to this. I'm sure it's out there. Can someone link it for me? Thanks in advance for you help.

[atulsharmacse]

Yes same issue with us 

[jennysowyrda]

Hi @Guyfromjersey and @atulsharmacse,

If your inboxes are connected using the conversations tool, the functionality of having incoming emails create contacts is the expected behavior. For more information on the tool, I wanted to share this resource. While you can modify which emails create contacts, if you do not want incoming emails to be the default functionality, then using the conversations inbox may not be the solution for you.

Thank you,
Jenny

[Guyfromjersey]

Thanks for your response Jenny. I would like to turrn off the expected behavior of the "Conversations > Inbox" to stop creating a new contact record with each email. It renders the CRM functionality useless for me.

I've read through your suggested resource and can't find anything indicating this is an option.

Is it possible to turn off the automatic creating of contacts and still have an email connected to HubSpot? 

[jennysowyrda]

Hi @Guyfromjersey,

You can filter some contact creation using the information in this article. The functionality of the tool in general is to have automatic contact creation, though. 

Thank you,
Jenny

[Guyfromjersey]

Okay. Just be clear, the answer is no, there's no way to turn off the automatic creation of contacts?

If I want that functionality (auto creation) to stop, I will need to disconnect my email from Hubspot and manullay log email interactions?

[jennysowyrda]

Hi @Guyfromjersey,

Correct, there is no way to completely disable the creation of contacts through incoming emails within the conversations tool.

Thank you,
Jenny

[maiamorganwells]

Seems like a huge hole in the integration, then. Of course we want to be able to track conversations in HubSpot via Gmail, but also logically do NOT want every single incoming email as a contact in HubSpot. 

Renders the integration pretty useless in my opinion. 

[ThreadsHelp2018]

Hi @Guyfromjersey 

If you want to automatically log your emails but do not want HubSpot to auto-create new contacts then our integration can help. You might also find this article useful.

Good luck! 

[Guyfromjersey]

Thanks, this is a perfect solution for what I need and addresses exactly what I need done. However, the price point is way outside my budget for this at the moment. I'll will circle back to this when I have the funds or can't stand manually updating everything, whichever comes first. 

[gelflex-cc]

@atulsharmacse I leave mine in and given then a lead status of unqualified and then on downtime, I review and delete what I want of simply set up a filtered list of active contacts. 

I used to want to delete everything that was wrong.  I believe is was HubSpot Support that shed light on this may not be the best practice.  Over the years I am perfecting the contact solution for those I do not want to see regularly and it varies with each HubId I am in.

@MFrankJohnson Just curios Frank, how do you handle these non-sales emails?

Thanks.

[MFrankJohnson]

HubSpot Chrome Extension: Uncheck Log to CRM

Note: There is no such option for the Conversations Tool.

[gelflex-cc]

As always, thank you very much @MFrankJohnson for your expertise.

[Guyfromjersey]

I wonder if adjusting this setting in gmail will stop the auto contact creation in Hubspot? 

[gelflex-cc]

@Guyfromjersey I do not believe so. Have you tried blocklisting in HubSpot settings?

[Guyfromjersey]

I have not. Has anyone found a solution to this yet anywhere else? I'm not seeing anything.

If not, I'll attempt blocklisting. 

[SDay]

Anyone have an update on this? We use Hubspot for clients and prospects, but we collect information from a huge amount of people and all of that happens through Outlook. We cannot have these people becoming contacts and falling into our marketing or slowing down our sales processes. But we do want to track conversations with clients and prospects.