Gmail add on not logging emails to company, only to contacts

AOemcke
Member

I can't get emails to show up on the company's profile, only on the contacts file.

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webdew
Top Contributor | Diamond Partner

Hi @AOemcke ,

Email address belongs to a single person that is why it reflects in the Contacts and not to company. And there can be a situation where multiple contacts are associated with the same company. 

For example abc@webdew.com, xyz@webdew.com.
So the emails coming to both the email addresses will not get saved in the company’s record but in the individual contacts record.


Hope this helps!


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