Gmail add on not logging emails to company, only to contacts


I can't get emails to show up on the company's profile, only on the contacts file.

1 Reply 1
Top Contributor | Diamond Partner

Hi @AOemcke ,

Email address belongs to a single person that is why it reflects in the Contacts and not to company. And there can be a situation where multiple contacts are associated with the same company. 

For example,
So the emails coming to both the email addresses will not get saved in the company’s record but in the individual contacts record.

Hope this helps!

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Thanks and Regards.