Gmail Sales Extension keep logging me out and unable to log in

SOLVE
JakeLai
Member

Hi,

Some of my colleagues have been logged out constantly and then they are unable to log back in to the extension. They will need to reinstall the extension almost every time. Is this a common problem here? How do I solved it?

 

Btw, I checked their chrome extension, there are no Ghostery nor any other extension.

 

However, they have 2-3 other gmail accounts that they will need to open. this could be the problem, but then again, is there a workable solution that enable opening multiple gmail in a single browser while not getting log out of Hubspot? 

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1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @JakeLai,

 

Because the Chrome extension is associated with the browser, and not specifically to one gmail inbox, if they have multiple gmail instances they are managing, the best way to resolve this issue is to create separate chrome profiles. 

 

In regards to continuing to be logged out, I wanted to share this resource as a starting point.

 

Thank you,
Jenny

View solution in original post

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jennysowyrda
Solution
Community Manager

Hi @JakeLai,

 

Because the Chrome extension is associated with the browser, and not specifically to one gmail inbox, if they have multiple gmail instances they are managing, the best way to resolve this issue is to create separate chrome profiles. 

 

In regards to continuing to be logged out, I wanted to share this resource as a starting point.

 

Thank you,
Jenny

View solution in original post

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VitaliyD
Member

I'm experiencing the same issue and I have three different Chrome Profiles.

Two of them are using the extension.

One logs out constantly, the other does not.

 

How do I fix this? Quite annoying and no explanation considering one works and the other doesn't.

 

Thank you,

 

Vitaliy

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jennysowyrda
Community Manager

Hi @VitaliyD,

 

I would recommend starting by following the steps outlined here.

 

If you are still stuck after taking those steps, please let us know.

 

Thank you,
Jenny

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VitaliyD
Member

Thanks for the reply. Oddly enough Chrome did need to be updated. Also updated the extensions but didn't see a version change even after a refresh.

 

I'll monitor this and see how it goes tomorrow.

It think maybe this will fix it, if not, I will reply.

 

Thank you Jenny - @jennysowyrda 

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VitaliyD
Member

Good morning @jennysowyrda.

Checked everything one more time because the extension is still logged out and acting the same as before. Everything is updated and I'm on the correct Chrome profile. Oddly enough, everything works just fine on the other profile.

 

Any suggestions?

 

Thank you,

 

Vitaliy

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jennysowyrda
Community Manager

Hi @VitaliyD,

 

Thank you for the update! Can you please confirm you've gone through the other troubleshooting steps outlined in this article

 

In addition to updating Chrome, troubleshooting steps also include settings within Chrome. 

 

Thank you,

Jenny

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VitaliyD
Member

Yes, I've gone through all of the relevant settings changes.

Everything was set correctly, didn't need to make any changes.

I've updated Chrome and the extension was up to date.

 

The difference between the working extension and non-working extension is that the Chrome profile where it works, emails are logged. The profile where things aren't working, emails are not being logged. Tracking is on for both profiles.

 

All else is identical.

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jennysowyrda
Community Manager

Hi @VitaliyD,

 

Can you please provide additional information around how often this is happening? Additionally, can you share why you are using three profiles? If you can send along (either through here or direct message) the email addresses that you are using and which one is being impacted by this, that would be great!

 

Thank you,
Jenny

 

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VitaliyD
Member

I operate two companies, thus the additional profiles.

Also have a third profile for personal. This way nothing ever gets mixed up.

Just sent you a message with the email addresses.

Basically two of the profiles use HubSpot and the extension. The third does not.

The only difference is that one allows for email logging, the other does not.

I doubt this is the cause behind all of this but you never know.

 

Thanks a lot for looking into this.

I suppose I can live with it but it does get so annoying in having to constantly log into the system. Any time the browser has been closed, it requires me to re-login.

 

Vitaliy

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VitaliyD
Member

Just a heads up @jennysowyrda 

I've sent you a message with what you've asked for as well as the video.

 

Hope it helps,

 

VItaliy

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