Gmail Frequently Logged Out, No Warning

[EPrest1]

Hi,

I'm finding it frustrating that I get logged out of the Hubspot Gmail integration whenever I restart Chrome. Would it be possible to clearly diplay the account login status from the Gmail inbox page? That way, at least we'll know to log back in again.

Thanks.

[Jnix284]

@EPrest1 a few questions to troubleshoot this:

1 - are you logging in to HubSpot with your gmail/google login?

2 - when you restart chrome, are you also logged out of google automatically?

3 - do you have access to more than one HubSpot account?

[EPrest1]

Hi Jennifer,

Thanks for your response, I appreciate it.

1. I log into Hubspot and the Gmail integration with my email address and password. The email address does happen to be hosted via Gmail, but I do not log in using my Google account itself.
2. No
3. No - I only have one account.

Thanks again!

[Jnix284]

Hi @EPrest1 thanks for the additional details, it's helpful to understand.

Are you using any browser security tools, like a cookie blocker?

[EPrest1]

Thanks - I'm not, no. 😞

[Jnix284 · Accepted solution]

Hmm @EPrest1 this is an interesting one, there's something in your browser or settings that's causing you to be repeatedly logged out, it's hard to narrow down what that is. I can confirm that this isn't the expected behavior and in all my years of using the extension I've rarely ever been logged out.

I'll do a little digging to see if I can find anything else that might cause this. 

[EPrest1]

Thank you, Jennifer - that's very kind. Very grateful for your help with this.

It's useful to know that this isn't expected behaviour. It'll help me do a bit of triage/investigation at my end. I'll test Chrome with all extensions disabled, as well as alternative browsers, and see what I can learn.

Thanks again. 🙂