Gmail Extension causing Lag?

ChristaA
Member

I've asked my entire global team to download the gmail extension so all emails sent through Gmail can be logged & tracked in the CRM. However, I am getting a lot of complaints of Gmail lagging as a result. I tested it and disenabled the extension and speed seemed to have improved. 

 

Has anyone experienced this? Is there any way around? Or are the speed improvements just a coincidence?

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1 Reply 1
TiphaineCuisset
Community Manager

Hi @ChristaA 

 

Thank you for reaching out. 

 

I can't reproduce this on my end - 

Would you mind trying to clear your cache following those steps ?

 

I'm also wondering if that could come frome an extension that conflicts with the Chrome extension? Could you try disabling all other extensions when HubSpot sales is active and see if that makes a difference?

 

If you're still having issue, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this

 

Thank you!

Best

Tiphaine

 


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