Gmail Chrome extension won't let me log in

[KWright84]

Hi,

I've just installed the Hubspot Sales Extension for Google Chrome. But I can't get it work. Here's my problem description:

• I click on the Hubspot icon in Gmail, to the right of the search bar.
• I am prompted to turn on the extension. I click the button entitled "Turn on".
• A message tells me there is no Hubspot account for my email address (this is incorrect).
• Within this message, I click on the button entitled "Log in".
• In the browser window that opens, I choose "Sign in with Google".
• On the next screen, I choose to sign in with the relevant Google account.
• A message appears in a browser pop-up, entitled "Verifying your Google log in".
• My main browser window, the one with Gmail open in it, refreshes.
• I click on the Hubspot icon in Gmail, to the right of the search bar.
• I am prompted to turn on the extension. I click the button entitled "Turn on".
• And so on. Forever.

Can anyone tell me how to get out of this loop? I'd like to start logging emails in Hubspot CRM.

Thanks

[MiaSrebrnjak · Accepted solution]

Hi @KWright84,

Thank you for reaching out to the Community!

Were you logged into your HubSpot Sales account (in a different browser tab) while going throught the process you described above? 

I recommend to uninstall the extension, clear browser cache, log into your HubSpot account and then install the extension again. You'll also find a couple of other troubleshooting steps in this Knowledge base article. 

I hope this helps!

Cheers
Mia, Community Team

[KWright84]

Hi Mia,

Thank you. That worked. I had to remove an old and unused profile, to which Chrome was defaulting for some reason. But when I did that, and then followed your instructions above, the extension worked and emails sent from Gmail were logged in the CRM.

Thank you

[MiaSrebrnjak]

Sure, you're very welcome! I'm glad that worked!