Gmail Sales Extension

Anonymous
Not applicable

Gmail Chrome Extension can't login anymore

Hasn't worked since a month ago, and nothing has been fixed.

 

If I open extention, there is just a white window. It seems data can't be loaded or rendered:

 

Screenshot 2024-10-09 at 12.10.43.png

 

If I click on Hubspot's icon in Gmail UI, it shows Log In window. After succesful login procedure it's still shows Log in window:

Screenshot 2024-10-09 at 12.11.00.png

 

 

I tried:

  1. Update Chrome
  2. Update Extention
  3. Re-install Extention
  4. Clean Google and Hubspot cookies
  5. Remove 3rd party Hubspot access to Google
  6. Remove integration with Gmail in Hubspot settings
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2 Replies 2
JessicaBaskey
Top Contributor | Platinum Partner
Top Contributor | Platinum Partner

Gmail Chrome Extension can't login anymore

Hi @Anonymous,

 

There is a very comprehensive article on troubleshooting the extension in the knowledge base

It looks like you have already gone through a lot of steps. 

 

Are you using any third party extensions that could potentially be conflicting with the Chrome extension?

 

Have you checked if there are any conflicting advanced setting as mentioned in the article?

 

Best,

Jess

Jessica Hörnschemeyer

HubSpot Expert⎮ Implementation and Consultation

Baskey Digital

emailAddress
jessica@baskey.eu
website
www.baskeydigital.com
Book a consultation
Anonymous
Not applicable

Gmail Chrome Extension can't login anymore

Hey Jessica, Yes, I have done everything in troubleshooting guide. There are same reports in Chrom Store for Hubspot Extention.
After relogin I see in consol 403 for urls likehttps://api.hubspot.com/cookie-echo/v1

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