GMail Extension

[04509]

Good Afternoon,

Just wanted to ask a question. We used to be able to log emails by clicking "Log Emails" once we received them. We recently noticed, this is no longer working for us. We try to click "Log Email" and it thinks for a little, then nothing happens. Is there a way to troubleshoot this?

Thanks!

[karstenkoehler · Accepted solution]

Hi @04509,

HubSpot has troubleshooting steps here: https://knowledge.hubspot.com/connected-email/troubleshooting-the-hubspot-sales-chrome-extension

This includes making sure that Chrome is updated (the actual Google Chrome, not a Chrome based browser), the extension is updated, and that certain conflicting extensions are disabled.

Have a look and let me know if reviewing these steps solves the issue.

Best regards!

[DynastyJPlatt]

Hello, I am having difficulty getting the Chrome extension to work for me with GMAIL.  None of my GMAILs are logging into Hubspot.  Can you help me please?  I have updated Chrome per the note above.