FREE CRM IssueSOLVE
Nov 7, 2016 2:50 PM
I am trying to use the free CRM tool with Hubspot and I am running to several issues which I have logged tickets for. But I have not heard back from support since I logged my tickets over 4 business days ago.
First issue - When I try to add a contact to my Hubspot contacts it creates a new hubspot sales account with a Hubspot ID of 110111 for example. Which I found out that is my so called "sales" account. My login account which has the Hubspot ID of 220222 is where I have all my integrations, most of my contacts, deals are already setup...etc.
But for some reason in my gmail account when I try to add an new contact it puts them in the Hubspot ID 110111 and not in 220222.
Here is what I have tried so far
1) I have logged out of the Hubspot extension in chrome
2) Logged out of my email account in chrome.
3) Cleared the history and cache
4) Repoened Chrome and logged back into the correct account for my email and verified that I logged into hubspot ID 220222
When I try to add another contact same issue, it tries to add them into hubspot ID 1101111.
Has anyone else had this issue and know how to fix it. I am not able to take a new lead through my CRM sales process if I can't get them into the correct contact.
Very frustrating because I am spending more time troubleshooting this versus working on sales.
Solved! Go to Solution.
Nov 7, 2016 3:19 PM
Have you tried deleting the 110111 Hub ID? If no, here is the Knowledge article on how to do that.
After 11011 has been deleted are you finding that when adding a contact it still isn't automatically connecting in with 220222 Hub ID?