Error message when I want to use a template within Gmail

[CoachKatie]

Hi there,

when composing a new email in gmail and hitting the "template" button to insert one of my templates, I get an error message saying "app.hubspot.com refused to connect.". I am new to hubspot, so it is the first time that I am using this extension. What can I do to make it work as suppose to?

Thank you in advance!

Katie

[sharonlicari · Accepted solution]

Hey @CoachKatie 

Could you please confirm if you have connected your inbox in HubSpot? 

Could you please try to uninstall the extension and install it again?

Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling your browser extensions one by one to see if any of them are causing a backend conflict. Could you please disable your extensions? You can find here how to do this.

If this doesn't work, could you please send me a screenshot with the error message you are receiving? 

Thank you

Sharon 

[CoachKatie]

I did so and it seems to be working now!

Thank you 🙂

Best, 

Katie