Emails sent via Gmail are not recorded by default for new contacts

[utchony]

Hi all,

we've been using Hubspot integrated with Gmail via the Gmail Sales Extension and from yesterday the emails ceased to be recorded by default for new email addresses, regardless of the Log and track settings (see below).

They are still recorded by default for already existing contacts and the Track checkbox can be checked manually, but it does not happen automatically as it used to (and as we'd prefer it to be 🙂 ).

Any idea on why this is happening & whether it's intended behavior? If intended, is there any way to change this default setting?

[BérangèreL · Accepted solution]

Hi @utchony and Happy New Year!!!

I love to read your post, thank you for asking the Community!

Also thanks for the screenshot, it is really helpful to understand and see what's already been configured.

In the HubSpot Sales Chrome extension for Gmail, in the "Email Log and Track Settings", can you please add the option "New contacts" (see screenshot below).

 This should help to log emails for new email addresses!

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks and have a wonderful day!

Best,
Bérangère

[utchony]

Worked like a charm, thank you Bérangère!

I wish a happy New Year and a great day to you too! 🙂

All the best,

Maciek

[BérangèreL]

Hi @utchony,

I am delighted to see that it helped!
My pleasure, as always ❤️

And thanks for your wishes! Have a lovely day Maciek!

Best,
Bérangère