Emails getting logged to contact not deals

[mhartnett6]

Hello everyone, 

I am using gmail extension and my emails are getting logged in contact but not in the deal. 

Is there anyway to have all correspondence be logged under the deal not a contact?

[Beka]

We are experiencing this same issue even though we have the extension set up to log to deals automatically.

[EOevuenc]

I am experiencing the same issue (with my Gmail account and using Google Chrome), too - although I was able to log emails going out of my Gmail to Deals previously.

I have tried uninstalling and reinstalling the HubSpot Chrome extension, which did not help. I continue to be able to log my emails to Contacts and to Companies that are associated with the Deals that I am looking to log the emails to.

I can however manually associate the emails logged to Contacts and Companies with the respective Deals.

[merfin29]

I'm finding the same issue it is not possible to get it automatically. You have to do it manually for every single email sent and reply

[karstenkoehler · Accepted solution]

Hi @mhartnett6,

You can specify the default logging settings by following these steps: https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-chrome-extension-default-c...

Best regards!