Emails being tracked when I haven't selected tracking
Hi - I've been using hubspot, with the gmail addin and extension for quite some time. Everything has worked as expected. If I check the log box, emails are logged. If I check the track box, they get tracked. If don't check either, they aren't logged or tracked in hubspot.
All of a sudden, I'm finding that all my emails to a set of contacts in my hubspot list are getting tracked, even when I do not check the log or track boxes. These are email recipients who I do have set up in hubspot. I typically track and log the emails only when they relate to a potential deal. However, I'm finding now that they are all getting tracked and also getting associated with deals inappropriately.
For example, I have a company and contacts who I have deals with in various stages - but I also have lots of emails with them that do not relate to deals and do not need to be tracked. Normally I don't check the Log or Track boxes - but I just discovered they are getting tracked regardless. Since I'm on a free account, I'm concerned they are going to run through my monthly allowance too quickly, not to mention making things a mess in my CRM since these are not important emails.
Did something change in how hubspot works? This was never an issue before.
Emails being tracked when I haven't selected tracking
Hi Jessica
I have the same issue and I don't have a shared mailbox connected. I have emails that I have purposely disabled Tracking and Logging for and they have made their way into Hubspot. This is a major issue when communicating confidential information, i.e. salary information for staff, etc. I have had to delete sensitive emails but there is most definitely an issue with this functionality.
Emails being tracked when I haven't selected tracking
Hi Jess
I will have a look at the Never Log functionality but my point is, if Hubspot are showing an Log and Track checkbox, from a user's perspective, if this is unchecked, it shouldn't log or track and it did. Does that mean that the functionality simply doesn't work as it should?
Never Log is also perhaps a little extreme. It may be a single email we want to exclude from tracking rather than a contact as a whole. Is that possible? This is what I thought the GMail checkboxes were for.
Emails being tracked when I haven't selected tracking
Just want to say I agree all around with Helen on expectations of how this should work . Mostly it does - that is most of the time unchecking the boxes prevents tracking/logging - but there are definitely times when things get logged anyway. I haven't been able to determine under what conditions.
Also - is there some way to suppress notifications on a particular thread? I occasionally have situations where someone keeps repeatedly opening the same email, which can quickly eat up my monthly allowance.