Gmail Sales Extension

KLepidi
メンバー

Emails Logged but not Tracked

My emails are getting logged but not tracked despite having both boxes checked and the bcc being added by hubspot. 

I'm using Gmail and Chrome with the Hubspot extension. I've removed the extension and added it again to no avail. 

 

I've been using the same computer and setup now with hubspot for 3 years with no issues at all. Seems to have started 3/1/22. 

Chat with Hubspot didn't find any issues on their end and since I'm using the free version.......well you know. 

Any help??

Thanks. 

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3件の返信
KLepidi
メンバー

Emails Logged but not Tracked

Here is what I'm getting.....

KLepidi_0-1646345346138.png

 

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StjepanGrcic
トップ投稿者 | Diamond Partner
トップ投稿者 | Diamond Partner

Emails Logged but not Tracked

Hi @KLepidi 

 

I would recommend you uninstall the extension and disconnect your Gmail account from HubSpot.

Then clear all the info and try to set it up again. 

 

Cheers!

stjepan_hubspot_forum_footer.png

KLepidi
メンバー

Emails Logged but not Tracked

Thanks...
Tried that, didn't work. disconnected accounts, rebooted, reconnected
and installed. Same result.
Interesting thing is it works from my non-primary account. So I
deleted them both and just added my primary ....to no avail.
Spent far too much time on this already.....uuuuuugh

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