Gmail Sales Extension

hbuser33
Participant

Email sent from gmail not getting logged in activity

SOLVE

I have connected my hubspot to gmail . Now I am sending email to a contact' email using gmail (directly opening gmail and sending) . This email is not getting logged in my activity or emails area. 

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Email sent from gmail not getting logged in activity

SOLVE

Hi @hbuser33,

 

Have you also installed the Chrome extension? Connecting your email address is not enough for email tracking. It simply authorizes HubSpot to let you send emails from the CRM (from records, for example).

 

If you want emails to be automatically logged when sending those emails outside of HubSpot, you need the extension or the BCC address: https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Email sent from gmail not getting logged in activity

SOLVE

Hi @hbuser33,

 

Have you also installed the Chrome extension? Connecting your email address is not enough for email tracking. It simply authorizes HubSpot to let you send emails from the CRM (from records, for example).

 

If you want emails to be automatically logged when sending those emails outside of HubSpot, you need the extension or the BCC address: https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

hbuser33
Participant

Email sent from gmail not getting logged in activity

SOLVE

Which API call I can use to fetch bcc email address

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Email sent from gmail not getting logged in activity

SOLVE

@hbuser33 the email address is static and doesn't change, why would want to fetch it via API?

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
hbuser33
Participant

Email sent from gmail not getting logged in activity

SOLVE

I am building an integration needed to automatically fetch bcc email address, so that i can use it send email

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Email sent from gmail not getting logged in activity

SOLVE

@hbuser33 then you don't need an API endpoint for this. The BCC address always follows the same syntax. You just need the portal ID and then concatenate it with @bcc.hubspot.com: https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

 

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
hbuser33
Participant

Email sent from gmail not getting logged in activity

SOLVE

Thanks ! I used bcc address and the mail is logging but if a contact replies back to that email it is not logged in activity area

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Email sent from gmail not getting logged in activity

SOLVE

@hbuser33 for replies to log, these requirements must be met. Can you confirm they are? https://knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm#requirements-for-a-reply-...

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes