Email replies to clients not logging or tracking in CRM
I have the chrome extension for hubspot connected to my gmail account. I have read and follwed all the instructions and have connected it properly. When I send an email to myself or to a friend for testing, the system works perfectly, everything is logged and tracked. (I do not have to add a bcc or anything like that)
However, when I send an email or reply to a client (with a record in CRM) it s not logged or tracked even though I mark those boxes when composing the email. I have NO IDEA why it is working perfectly on the tester emails but fails to work when I email a client.