Email replies not getting logged

[PSeth2]

Hi there,

My email replies are not getting logged in HubSpot contact timeline. Emails that are being sent via the gmail account are geeting tracked and logged in the right manner but not the replies.

[JenWeiss]

Hi @PSeth2, 

Thank you for reaching out to us! 

Just to check that the baseline criteria are met, could you confirm that you're meeting all of these requirements for replies to log? https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

Best, 

@JenWeiss