Gmail Sales Extension

PSeth2
メンバー

Email replies not getting logged

Hi there,

 

My email replies are not getting logged in HubSpot contact timeline. Emails that are being sent via the gmail account are geeting tracked and logged in the right manner but not the replies.

1件の返信
JenWeiss
HubSpot Employee
HubSpot Employee

Email replies not getting logged

Hi @PSeth2

 

Thank you for reaching out to us! 

 

Just to check that the baseline criteria are met, could you confirm that you're meeting all of these requirements for replies to log? https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

 

 

Best, 

@JenWeiss 

Whether you're a student or a lifelong learner. Join StudentSpot to be inspired.
0 いいね!