We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies
Reject

Gmail Sales Extension

Search Gmail Sales Extension for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
PSeth2

‎Jun 2, 2022 4:19 PM

Member

Email replies not getting logged

Hi there,

 

My email replies are not getting logged in HubSpot contact timeline. Emails that are being sent via the gmail account are geeting tracked and logged in the right manner but not the replies.

1 Reply 1
JenWeiss
HubSpot Employee

‎Jun 3, 2022 7:44 AM

HubSpot Employee

Email replies not getting logged

Hi @PSeth2, 

 

Thank you for reaching out to us! 

 

Just to check that the baseline criteria are met, could you confirm that you're meeting all of these requirements for replies to log? https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

 

 

Best, 

@JenWeiss 

Whether you're a student or a lifelong learner. Join StudentSpot to be inspired.
0 Upvotes

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.
Email replies not getting logged
Sales
Jun 3, 2022