Email forwarding creates an email not from sender, but from me

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Occasional Contributor

When I try to forward a email received in my inbox to Hubspot,  using MyHubspotID@forward.hubspot.com, with the proper header, to a contact who DOES exist in Hubspot, the email is indeed attached, but Hubspot doesn't recognize that this email was sent by the contact and NOT from me. Is this a normal behavior?   Screen Shot 2017-11-22 at 9.35.18 AM_censored.jpg

 

 

 

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HubSpot Moderator

Hi @lauftn  This is normal and works as designed. You cna see an example in this HubSpot Academy resource that talks about forwarding and BCC addresses.   While not optimal, it is meant to indicate the same importance as any tracked email you previously sent. 

 

Thank you,

Ed Justen


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