Email content disappears after sending with "Log in CRM" clicked

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New Contributor

Hi all,

 

I'm having a strange problem with sending emails from my HubSpot linked email account (gmail for business).

 

When I click "Log to CRM", and send an email, I look back at my "sent" folder and none of the body/text of the email was sent. I've confirmed it's not just on my end. It completely deletes the content of the email. This happens several times a day, and it doesn't make a difference if I click "log to CRM" before or after I write the message.

 

Anyone esle had this issue?!

 

 

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HubSpot Employee

Hello @jkalan, Welcome to the Hubspot Community!

 

This was a known issue that the Hubspot development team resolved late last night.  Please restart Google Chrome and let me know if you continue to experience this issue.

 

Thank you,

Brett

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HubSpot Employee

Hello @jkalan, Welcome to the Hubspot Community!

 

This was a known issue that the Hubspot development team resolved late last night.  Please restart Google Chrome and let me know if you continue to experience this issue.

 

Thank you,

Brett

New Contributor

Thanks! It works now!

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New Member

I reinstalled Google Chrome yesterday, but I'm still having an issue where the body of tracked emails aren't showing up in the contacts account activity. 

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New Contributor

I am having this problem and restarting chrome did not help as a solution...any thoughts would be great.  

 

Thank you,

Joe

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