We are having a similar issue! We are sending tracked emails from our Outlook account, but we are seeing that everything is unopened. However, some people replied to those emails, so we know that they must have been opened. I'm wondering if this has to do with how an email is considered "opened" in Outlook?
Thanks for getting back to me. So, when we sent out these emails around Thanksgiving, we were working out of the CRM and using a template. This means they should have been tracked at HTML enabled, right?
Otherwise, when we do send emails from Outlook, "track" is checked off and the email has HTML enabled.
Is there some other connection issue we might be missing?