Email Tracking Always Opening

[cleancutryan]

I am having an issue where my track enable emails are always getting opened in the same place. None of my clients or myself are in this location. Every single email I send gets "opened" within the first minute or so of me sending it. They are always opened in Owosso, Michigan. This is a screenshot of my feed showing that each email is opened there regardless.

It's almost like I just need to ignore the first tracking notification I receive because it is always this Owosso, Michigan. After that, I can see when people really did open the email. However, sometimes I get multiple notifications like the one in the screenshot below. This client is located in Indianapolis, IN, nowhere near Michigan.

I have even tried using the troubleshooting steps provided in the pinned post of the help forum. I received the same issue, screenshot below. It's not that I can't track emails it's just annoying as crap to know whether or not it was really opened by a client or if it was just this false opening.

[AS42]

Our sales team has a similar problem without the location detail. As soon as the emails are sent, Hubspot marks the emails to be opened. We tried it with test contacts and the result is the same, before they even see it in their mailbox Hubspot already marked the email to be opened. The accepted solution seems to be an internal system check but does anybody have an idea of what needs to checked or what are steps to be followed to solve this problem?

[TiphaineCuisset]

Hi @AS42 

Thank you for reaching out!

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and examples regarding this. 

Thank you

Best

Tiphaine

[Kziegler]

Hi there cleancutryan,

My agency is currently facing the same issue. Any tracked email is immediately coming back with an "opened" notification, from a location that never changes.

I see you found this to be an internal issue. Would you mind sharing how you are your IT team resolved this?

Thanks in advance for your help.

All the best!

[brutus99]

Adding a rule to Exchange->mailflow->rules

[cleancutryan · Accepted solution]

I was able to resolve the issue. It was an internal system check that was bouncing my emails to MI before being sent through. 

[Michelle2]

I'm having the same problem How did you resolve it?

[Kziegler]

Our IT department actually had to call Microsoft to troubleshoot this issue, as it was being triggered by the Outlook 365 platform. We set a rule that would ignore the system's design to open and check any links on outbound emails (this was set by our agency for security purposes). So far we are not experiencing any bogus "click" or "open" notifications.

Best of luck!

[markwkaiser_HPI]

KZiegler,

Another thread post suggested whitelisting the sales team emails. Is that the rule your IT team set to ignore the system's check on outbound emails?

[Michelle2]

Thank you so much for your response!

[AlexLTBE]

How did you resolve this? Same issue.

[AlexLTBE]

How did you resolve this? I have the same issue.