Gmail Sales Extension

JSchlanger
メンバー

Drafting email in Gmail - pop out window doesn't show Send button

Hi all 

 

I'm relatively new to Hubspot and recently installed the Gmail plugin.  At times, I like to respond to an email using the pop out functionality, where Gmail will open a new window with just the email.  However, the Hubspot plugin adds a couple of rows of items, and therefore pushes down the Send button, outside the window.  Unfortunately, no matter how i size the window, I can't get to the Send button.  The only way to solve is to Pop in the email window, and then I have access.

Anyone aware of this and know how to fix?

I'm using Chrome (up to date version) on a Mac M1 Pro

0 いいね!
4件の返信
JSchlanger
メンバー

Drafting email in Gmail - pop out window doesn't show Send button

Here you go - Screenshot 2024-01-04 at 12.36.25 PM.pngScreenshot 2024-01-04 at 12.29.43 PM.png

0 いいね!
kvlschaefer
コミュニティーマネージャー
コミュニティーマネージャー

Drafting email in Gmail - pop out window doesn't show Send button

Hi @JSchlanger,

 

Thanks for reaching out to the Community and for including these details!  

Based on the information that you shared, I understand that the “Send” button is hidden when the "Compose Email" window is expanded in Gmail.

 

Can you replicate this behavior with the Sales Extension on and off to see if there is a difference in the “Compose Email” window? 

Can you please share a screenshot and a screen recording of the compose email ensuring that your browser zoom level is set at 100%

 

Thank you! 

Best,

Kristen

 


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 いいね!
JSchlanger
メンバー

Drafting email in Gmail - pop out window doesn't show Send button

Here are 2 screenshots of the issue with Hubspot turned off and Hubspot
turned on (they are attached to this email).

If you are using Gmail in Google Chrome on a Mac, you should be able to
replicate.

Let me know if you need the screen record as well.





0 いいね!
kvlschaefer
コミュニティーマネージャー
コミュニティーマネージャー

Drafting email in Gmail - pop out window doesn't show Send button

Hi @JSchlanger,

 

I'm not able to see your screenshots, can you please upload these screenshots again by clicking on the camera icon in the post editor?  Thank you! 

A screen recording would be helpful as well because I'm not able to replicate this in Chrome on my Mac. 

Screenshot 

Screenshot 2024-01-05 at 9.58.30 AM.png

 

Thank you!

Best,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 いいね!