Contacts created with Email-ID in name field instead of names with gmail sales extension

[JSzlain]

Hello,

When I send an email from Gmail with the Hubspot chrome extension enabled, there is a new contact that gets created in Hubspot but with the email address as the name of the contact. 

I think this is not something that occured long ago. Before, contacts where created with name and last name. Why now new contacts name are populated with their email domain?

How do I fix this to pick up Name as name and Email ID in the respective fields?

[karstenkoehler]

Hi @JSzlain,

Do you have this setting enabled? https://knowledge.hubspot.com/connected-email/automatically-populate-contact-properties-with-hubspot... If not or if it was recently turned off, that would explain why contacts are missing first / last name.

There is no documentation on where else exactly the extension is pulling first and last name from – but could you also confirm that the contact is displaying in your inbox with a first and last name?

Best regards

[JSzlain]

Hi Karsten we do have the setting enabled but the problem still persist.

[JSzlain]

Hi Karsten, we do have that setting enables but thanks for the possible solution. I think that that setting is for a user email us. In this case, the scenario is, after first meetings, sales people send a summary to all the people involved, some of them are not contacts in hubspot and sales extension push them to hubspot, but only with the email id as a name... the contact has a first and last name in most of the cases.