Contact not created automatically when sending emails through BCC field

[Karo]

Hey,

When I send mass emails in g-suite using the BCC field, contacts are not created automatically using the emails I sent to. Is there anything in the setting I have to change, or do I have to use the regular email field?

Thanks for the help

/Karo

[Phil_Vallender · Accepted solution]

Hi @Karo

I'm pretty sure the BCC address will only work with names in the To field, not ones in the BCC field. 

Hope this helps.

[Howard_Previent]

CC and BCC are not working. I sent an email and new contact records did not get created.

When can this be fixed?

[jennysowyrda]

Hey @Howard_Previent,

Can you please provide some additional information? Are you using the gmail extension? Is this happening for all emails? Do you see the bcc address included in the sent emails?

The more information, screenshots and details you can provide, the better the Community can assist.

Thanks,
Jenny

[rp1]

Hi there!

You say that the email must appear in the "To:" line to be created as a new contact.  I am finding that for the contact to be created , the email must be in the "CC:" line.

see here from documentation:

"Please note: HubSpot will create a new contact record in your account for anyone CCed on your tracked email. If you BCC a recipient that is not a contact in your HubSpot portal, logging using the BCC address would not cause that recipient to be created as a contact in the portal."

Is there some reason why Hubspot won't create contacts that are on the To: line when BCC'ed on an email?  I can't tell if I'm doing something wrong or if there is some good reason why.  When I'm reaching out to a new contact for the first time, I don't want to CC them, I want them in the To: line...

Anyhow, any light you can shed on this would be helpful.

[gtedfw]

As an improvement to the HubSpot program, I think a bcc  in an email should create a contact if none existing and post a copy of the email to each person in the bcc.

Even if copied in a bcc, I want to know if someone had been informed by the email or not.