Gmail Sales Extension

Pauline_Syos
Miembro

Contact created via gmail have double first name

Hi!

When a contact is created from Gmail, his First Name is ok but then in his last Name, I have his first name and his last name. So at the end I have a contact with a double first name (John John Doe).

Is there a way to change that in the settings?

7 Respuestas 7
SeanIdea
Participante

Contact created via gmail have double first name

Were you able to find a solution for this? I'm having the same issue except their First and Last name are being added to their first name, creating double last names.

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kvlschaefer
Administrador de la comunidad
Administrador de la comunidad

Contact created via gmail have double first name

Hi @SeanIdea,

 

Thank you for reaching out!

 

This thread is 3 years old and may not have full visibility among our Community Members.

 

To ensure that your question is seen by our community members, I would encourage you to create a new post on the Community.

 

Please make sure to include a full description of the issue you are running into or your goal and any pertinent screenshots in the new post for the Community to better assist with the next steps.

 

Thank you,

Kristen


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JessicaH
Exmiembro de HubSpot
Exmiembro de HubSpot

Contact created via gmail have double first name

Hi @Pauline_Syos,

 

Do you mind sharing more about your current set up and what your end goal is? 

 

The more information, screenshots and examples you can provide the better the Community can assist!

 

Take care!

Jess

 


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Pauline_Syos
Miembro

Contact created via gmail have double first name

Hi Jessica,

 

Thank you for you reply.

I'm currently using Gmail on Chrome if that is what your are asking. My goal is to be able to create contacts in Hubspot directly without having to modify their last name everytime.Capture d’écran, le 2020-09-03 à 12.30.26.jpg

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JessicaH
Exmiembro de HubSpot
Exmiembro de HubSpot

Contact created via gmail have double first name

Hi @Pauline_Syos,

 

Thanks for sharing the screenshot.

I'm not able to reproduce the same behaviour on my side.
Does this happen for all your contacts?
How do you store your contacts in Gmail?

 

 Take care!

Jess


Wusstest du, dass es auch eine DACH-Community gibt?
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Pauline_Syos
Miembro

Contact created via gmail have double first name

Hi @JessicaH,

 

Yes, it happens to all my contact.

I don't really "store" my contact, I just let Gmail do it...

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JessicaH
Exmiembro de HubSpot
Exmiembro de HubSpot

Contact created via gmail have double first name

Hi @Pauline_Syos,

 

I'm not able to reproduce the same behaviour on my end.

Would you be able to share more examples and screenshots that show your screen when creating an email via DM?
 
Thanks,
Jess
 

 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


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