Contact created via gmail have double first name

Highlighted
Occasional Contributor

Hi!

When a contact is created from Gmail, his First Name is ok but then in his last Name, I have his first name and his last name. So at the end I have a contact with a double first name (John John Doe).

Is there a way to change that in the settings?

Reply
0 Upvotes
5 Replies 5
Highlighted
Community Manager

Hi @Pauline_Syos,

 

Do you mind sharing more about your current set up and what your end goal is? 

 

The more information, screenshots and examples you can provide the better the Community can assist!

 

Take care!

Jess

 


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
Reply
0 Upvotes
Highlighted
Occasional Contributor

Hi Jessica,

 

Thank you for you reply.

I'm currently using Gmail on Chrome if that is what your are asking. My goal is to be able to create contacts in Hubspot directly without having to modify their last name everytime.Capture d’écran, le 2020-09-03 à 12.30.26.jpg

Reply
0 Upvotes
Highlighted
Community Manager

Hi @Pauline_Syos,

 

Thanks for sharing the screenshot.

I'm not able to reproduce the same behaviour on my side.
Does this happen for all your contacts?
How do you store your contacts in Gmail?

 

 Take care!

Jess


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
Reply
0 Upvotes
Highlighted
Occasional Contributor

Hi @JessicaH,

 

Yes, it happens to all my contact.

I don't really "store" my contact, I just let Gmail do it...

Reply
0 Upvotes
Highlighted
Community Manager

Hi @Pauline_Syos,

 

I'm not able to reproduce the same behaviour on my end.

Would you be able to share more examples and screenshots that show your screen when creating an email via DM?
 
Thanks,
Jess
 

 


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
Reply
0 Upvotes