Gmail Sales Extension

Pauline_Syos
Member

Contact created via gmail have double first name

Hi!

When a contact is created from Gmail, his First Name is ok but then in his last Name, I have his first name and his last name. So at the end I have a contact with a double first name (John John Doe).

Is there a way to change that in the settings?

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5 Replies 5
JessicaH
HubSpot Alumni
HubSpot Alumni

Contact created via gmail have double first name

Hi @Pauline_Syos,

 

Do you mind sharing more about your current set up and what your end goal is? 

 

The more information, screenshots and examples you can provide the better the Community can assist!

 

Take care!

Jess

 


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Pauline_Syos
Member

Contact created via gmail have double first name

Hi Jessica,

 

Thank you for you reply.

I'm currently using Gmail on Chrome if that is what your are asking. My goal is to be able to create contacts in Hubspot directly without having to modify their last name everytime.Capture d’écran, le 2020-09-03 à 12.30.26.jpg

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JessicaH
HubSpot Alumni
HubSpot Alumni

Contact created via gmail have double first name

Hi @Pauline_Syos,

 

Thanks for sharing the screenshot.

I'm not able to reproduce the same behaviour on my side.
Does this happen for all your contacts?
How do you store your contacts in Gmail?

 

 Take care!

Jess


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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Pauline_Syos
Member

Contact created via gmail have double first name

Hi @JessicaH,

 

Yes, it happens to all my contact.

I don't really "store" my contact, I just let Gmail do it...

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JessicaH
HubSpot Alumni
HubSpot Alumni

Contact created via gmail have double first name

Hi @Pauline_Syos,

 

I'm not able to reproduce the same behaviour on my end.

Would you be able to share more examples and screenshots that show your screen when creating an email via DM?
 
Thanks,
Jess
 

 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes