Gmail Sales Extension

bdmbythehour
Member

Contact and Company being created automatically even though I've deleted it many times

A certain contact and company keeps on appearing automatically in hubspot even though I've deleted it manually a few times. Any tips? 

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5 Replies 5
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Contact and Company being created automatically even though I've deleted it many times

Hi @bdmbythehour,

 

Could you please navigate to those records and find the View all properties button in the left sidebar?

 

karstenkoehler_0-1642923195928.png

 

Can you type in "original source" in the search bar and share a screenshot of what you're seeing?

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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bdmbythehour
Member

Contact and Company being created automatically even though I've deleted it many times

Hi there,

Thanks for your help.

First, is the screen shot from the contact record.

[image: Screen Shot 2022-01-23 at 7.12.03 pm.png]

Secondly, is the screen shot from the company record.

[image: Screen Shot 2022-01-23 at 7.13.23 pm.png]

Is it pulling in from their Hubspot...?

Let me know what you think,

Kirsten
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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Contact and Company being created automatically even though I've deleted it many times

Hi @bdmbythehour,

 

The screenshots were not uploaded correctly, it's only showing the file names as text. Could you check again?

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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bdmbythehour
Member

Contact and Company being created automatically even though I've deleted it many times

Hmmm

I had inserted them into the email.

I'll attach this time. 1 = contact 2 = company
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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Contact and Company being created automatically even though I've deleted it many times

Hi @bdmbythehour,

 

Can you please check the thread in your browser and upload the images there? https://community.hubspot.com/t5/Gmail-Sales-Extension/Contact-and-Company-being-created-automatical...

 

They're not being uploaded if you paste them into the email or attach them.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes