Contact and Company being created automatically even though I've deleted it many times

[bdmbythehour]

A certain contact and company keeps on appearing automatically in hubspot even though I've deleted it manually a few times. Any tips? 

[karstenkoehler]

Hi @bdmbythehour,

Could you please navigate to those records and find the View all properties button in the left sidebar?

Can you type in "original source" in the search bar and share a screenshot of what you're seeing?

Best regards!

[bdmbythehour]

Hi there,

Thanks for your help.

First, is the screen shot from the contact record.

[image: Screen Shot 2022-01-23 at 7.12.03 pm.png]

Secondly, is the screen shot from the company record.

[image: Screen Shot 2022-01-23 at 7.13.23 pm.png]

Is it pulling in from their Hubspot...?

Let me know what you think,

Kirsten

[karstenkoehler]

Hi @bdmbythehour,

The screenshots were not uploaded correctly, it's only showing the file names as text. Could you check again?

Best regards

[bdmbythehour]

Hmmm

I had inserted them into the email.

I'll attach this time. 1 = contact 2 = company

[karstenkoehler]

Hi @bdmbythehour,

Can you please check the thread in your browser and upload the images there? https://community.hubspot.com/t5/Gmail-Sales-Extension/Contact-and-Company-being-created-automatical...

They're not being uploaded if you paste them into the email or attach them.

Best regards