Gmail Sales Extension

BoH
Member

Chrome Extension Not Working on Chromebook

I have a successfully connected my Gmail to my Hubspot Account via Chrome Extension on my Macbook Air, but when I am out in the field using my Chromebook, the integration is gone. So I cannot log or track my emails when I am using the Chromebook and do not have any benefits of the integration that I am used to with my Macbook Air. 

 

I am using the same Google and Hubspot accounts, the same setup on both devices, and my Chromebook says the Hubspot Chrome Extension is installed on this device. 

 

Any ideas on how to fix this?

1 Reply 1
MiaSrebrnjak
Community Manager
Community Manager

Chrome Extension Not Working on Chromebook

Hi @BoH,

 

Thank you for reaching out to the Community!

Please follow these troubleshooting steps in Google Chrome on your Chromebook device:

  • Clear cache and cookies in your browser
  • Make sure Chrome and our extension are up to date.
  • Check if the extension appears, if not, please follow the steps in this article. 
  • If the extension still doesn't appear, please disable all other extensions in Chrome (leaving ours enabled), refresh Gmail, then test to see if it works.
    • If it does, please re-enable the extensions one-by-one to see which one caused the issue.

Thank you!

 

Cheers
Mia, Community Team

 




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