BCC address not being included in sent emails from Gmail
I'm using the Hubspot Sales chrome extension.
In my Hubspot account, I have added an address to be automatically bcc'd when emailing Hubspot contacts from my Gmail. Settings --> General --> Email --> Manage additional BCC addresses --> Add [See screenshot].
I sent test emails out to multiple Hubspot contacts (none used excluded domains), and for all of them, the newly added email address (number 1 on the screenshot) was not bcc'd. I have tried logging out and in to Gmail and Hubspot.
Anyone know what else I could be missing here?
BCC address not being included in sent emails from Gmail
Hi @wlee168,
Thank you for reaching out to the Community!
Have you sent your test emails from Gmail? The additional BCC address only applies to emails sent using the HubSpot Sales extension, it will not apply when sending one-to-one emails from a record in HubSpot.
If you've sent the test emails from Gmail, I recommend checking your default HubSpot extension settings to make sure that logging is activated.
I hope this helps!
Cheers
Mia, Community Team
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